RETURNS AND REFUND POLICY
We understand that sometimes a return may be necessary, and we’re here to assist you. To initiate a return, please follow the steps outlined below:
- Contact our customer support team within 30 days of receiving your order. You can contact us via email, phone, or the contact form on our website. Please provide your order details, including the order number and the reason for the return.
- Our customer support team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number and any specific instructions.
- Carefully package the item in its original packaging, ensuring it is well protected to prevent any damage during transit. Include all the original accessories, manuals, and other items with the product.
- Affix the RMA number clearly on the outside of the package. This helps us efficiently identify and process your return once it reaches our facility.
- Ship the package back to us using a reliable shipping method with tracking and insurance. We recommend obtaining a receipt or proof of shipment for your records.
- Once we receive the returned item, our team will inspect it to ensure it is in the original condition and meets the return criteria. Upon successful inspection, we will process your refund or exchange as requested.
Please note that certain conditions, such as the item being unused and in its original packaging, may apply for returns. We must refer to our SenLab Return Policy for specific details and any additional requirements.
If you have any further questions or need assistance with the return process, please don’t hesitate to contact our customer support team. We’re here to help ensure your satisfaction.